Appointments

Appointments
To make an appointment either call at the reception desk or telephone 01327 358287.

If you have an urgent medical problem you will be able to access a health professional within 24 hours.

All consultations are by appointment. Where possible the appointment will be with your own doctor.  However, if the doctor of your choice is not available, you will be offered an appointment with another doctor. All of our Practice Nurses are trained in the management of minor illness and you may be offered an appointment to see or speak with a nurse. All consultations and medical records are recorded on the computer system and all the doctors and practice nurses have access to your complete medical records. Patients who need to be seen urgently will always be seen at the end of either the morning or evening surgeries. Some problems can be resolved over the telephone (triage). The doctor or nurse will decide whether an emergency appointment or triage is appropriate.

If you are unable to attend your appointment it is important that you cancel so that your appointment can be reallocated. Patients who regularly miss appointments without letting us know may be asked to leave our practice.

For various ongoing medical conditions (Receptionists will advise) you may be offered an appointment with one of our specialist practice nurses for routine consultations and the management of your condition.

Home Visits
Please remember, seeing you at home takes four times as long as seeing you in the surgery. Do try and attend the medical Centre if you are able. If you feel that a home visit is required, please telephone the medical centre before 10:00 am.

Triage
There is also a facility for triage during morning surgeries.

Reception
The receptionists will welcome you to the Medical Centre and answer the telephone. You may talk to them and seek advice from them in confidence. They will advise you about whom to see if you need help.

If you have any queries about test results, hospital appointments or anything else that you are uncertain of, please telephone the surgery receptionists after 10:30 am whenever possible. They will advise you and liaise with your doctor.

When the medical centre is closed please telephone NENEDOC on 03336 664 664. The doctors are available to provide treatment and advice for urgent illnesses and minor injuries when the surgery is closed, Monday - Thursday 6.30pm to 8am and weekends from Friday 6.30pm to Monday 8am (including bank holidays). Calls are charged at local rates.

Change of Address
If you move house or change your telephone number it is important that you inform us on 01327 358287.