General Information
Opening Hours
Monday, Tuesday and Thursday 08:00 to 18:30.
Wednesday 08:00 to 20:00
Friday 07:00 to 18:30
Surgery Times
Surgeries are usually held between 08:40 and 11:30 and 16:00 and 18:00 each weekday by appointment.
Extended Hours
We also offer a late Wednesday evening surgery from 6.30pm until 8.00pm and an early Friday morning surgery starting at 7.00am for pre-booked, routine appointments with a doctor. Emergencies during these times are to be referred to NENEDOC, the out-of-hours on call service on 03336 664 664.
Treatment Room
Open 08.30 to 12 noon and 14:00 to 18:00 most afternoons by appointment only.
Out of Hours Emergencies
When the Medical Centre is closed, telephone the out-of-hours provider NENEDOC on 03336 664 664. Trained staff will answer your call. You may be given telephone advice, asked to attend an emergency surgery or visited depending upon the severity of your problem.
NHS Direct
In addition NHS Direct nurses can provide 24 hour telephone advice on any medical problem and are available on 0845 46 47.
Their website is http://www.nhsdirect.co.uk/
How To Register with this Practice
If you wish to register as a new patient with this practice then please contact our receptionists who will help you. Alternatively, please call in to the surgery with a completed, signed registration form or medical card along with evidence of identification (passport, photo driving licence, official ID card) and current address (council tax bill, paid utility bill, bank statement etc). On registering you will be invited to the practice to meet one of our nurses. At this time it is usual for you to have your height, weight, blood pressure etc checked and you will have the opportunity to discuss any matters concerning you.
Disabled Access
Wheelchair access to the building is through the main entrance. A disabled patients' WC is provided near the main entrance. The reception counter has a lowered section for disabled access and all the corridors are designed for wheelchair access. There are designated disabled parking areas in the car park.
Repeat Prescriptions
The dispensary is open between 08:30 and 18:30 on Monday, Tuesday and Thursdays and during extended surgery hours.
48 hours notice is required for the supply of repeat medication. This can be ordered on-line by filling in and submitting the online order form, or alternatively repeat medication can be ordered by ringing 01327 359670 between 10:30 and 15:30 whenever possible.
For those patients that are housebound or have difficulty in getting to the surgery to collect medication, we offer a free home delivery service three times a week. Please contact the dispensary where the staff will be happy to arrange this.
Hospital prescriptions can be dispensed by our dispensary as soon as is practical - often the same day as a hospital appointment but please bear in mind that medications may have to be specially ordered in - please speak with the dispensary staff who will be able to advise you.
EMERGENCY SUPPLY OF MEDICATION - OUT-OF-HOURS
Patients needing to obtain a prescription out-of-hours should contact NENEDOC on 03336 664 664.
Patients needing a prescription to be dispensed out-of-hours can take the prescription to a pharmacy of choice. For a list of which pharmacies are open and their opening hours consult local papers or telephone NHS Direct on 0845 46 47 for up-to-date information.
Medication Review
Please check the bottom of your prescription to see if your medication is due for review. If a review is due please make an appointment with your doctor.
Confidentiality
We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the team. Prescriptions and some of the consultation records are run purely on computer. This enables us to analyse various aspects of health care and to produce an annual practice report.
Test Results
These may be obtained by telephoning 01327 358287, usually two to three days after the test has been performed, depending on the type of test as some tests can take longer. Please telephone after 10.00am. The receptionist will then inform you of the result, or she may arrange for you to discuss this with your doctor. It is practice policy only to give results of medical tests to patients over 16 and to the parents of those below this age. Please telephone in person and do not ask anyone else to collect your results UNLESS you have specifically given permission for them to do so and this is recorded on your medical record.
Laboratory Specimens
Specimens are sent to the hospital on a daily basis. If you are asked to bring a specimen please ensure that we receive it before 12 noon clearly marked with your name and date of birth.
Suggestions, Feedback and Complaints
We aim to offer the best possible care to our patients and we welcome any suggestions or feedback which will help us improve our service.
Patient Panel
We have an active Patient Panel who meet at the surgery two to three times a year. The Patient Panel is made up of a selection of patients who meet with Practice staff to decide ways of making a positive contribution to the services offered by the Practice to the patients. If you wish to become a member on the Patient Panel, please contact the Practice Manager for more details. Alternatively, any suggestions or comments you would like the group to discuss can be forwarded by contacting the Practice Manager, placing them in the suggestion box located in the waiting room or posted online via the link to the online suggestion box. Future meeting dates and times are displayed on the waiting room notice board and minutes of past meetings are available from reception.
Complaints about our service should initially be directed to the Practice Manager. All complaints will be acknowledged within 2 working days. Alternatively you can complain to Northamptonshire Teaching PCT; however we would like to have the chance to investigate your complaint ourselves before this step is necessary.
Your feedback will help us to improve our service. There is a suggestion box in the waiting room or you may use our online suggestion box.
Violent/Abusive Patients
If a patient is violent or abusive to a GP or to a member of staff they will be removed from our patient list.
Health Advice Leaflets/Information
A general selection of leaflets and information on self help groups is available in the waiting room. Others are available from the doctor or nurse. If you cannot see what you require, please ask.
