General Information
Opening Hours
Monday to Friday 08:00 to 18:30.
Surgery Times
Surgeries are usually held between 08:40 and 11:30 and 16:00 and 18:00 each weekday by appointment.
Treatment Room
Open 08.30 to 12 noon and 14:00 to 18:00 most afternoons by appointment only.
Out of Hours Emergencies
The Practice belongs to an Out-of-Hours Co-operative (SNOWDOC), which delivers emergency care to patients in South Northants and the Daventry area.
When the Medical Centre is closed, telephone 01327 702215. Trained staff will answer your call. You may be given telephone advice, asked to attend an emergency surgery or visited depending upon the severity of your problem.
NHS Direct
In addition NHS Direct nurses can provide 24 hour telephone advice on any medical problem and are available on 0845 46 47.
Their website is http://www.nhsdirect.co.uk/
How To Register with this Practice
If you wish to register as a new patient with this practice then please contact our receptionists who will help you. You will be invited to the practice to meet one of our nurses. At this time it is usual for you to have your height, weight, blood pressure etc checked and you will have the opportunity to discuss any matters concerning you.
Disabled Access
Wheelchair access to the building is through the main entrance. A disabled patients' WC is provided near the main entrance. The reception counter has a lowered section for disabled access and all the corridors are designed for wheelchair access. There are designated disabled parking areas in the car park.
Repeat Prescriptions
The dispensary is open between 08:30 and 13:00 and between 14:00 and 18:30.
48 hours notice is required for the supply of repeat medication. This can be ordered on-line by filling in and submitting the online order form, or alternatively repeat medication can be ordered by ringing 01327 359670 between 10:30 and 15:30 whenever possible.
Medication Review
Please check the bottom of your prescription to see if your medication is due for review. If a review is due please make an appointment with your doctor.
Confidentiality
We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the team. Prescriptions and some of the consultation records are run purely on computer. This enables us to analyse various aspects of health care and to produce an annual practice report.
Test Results
These may be obtained by telephoning 01327 358287. The receptionist will then inform you of the result, or she may arrange for you to discuss this with your doctor. It is practice policy only to give results of medical tests to patients over 16 and to the parents of those below this age.
Laboratory Specimens
Specimens are sent to the hospital on a daily basis. If you are asked to bring a specimen please ensure that we receive it before 12 noon.
Complaints, Suggestions and Feedback
Complaints about our service should be directed to our Practice Manager Mr Keith Jenkins. All complaints will be acknowledged within 2 working days. Alternatively you can complain to The Daventry and South Northants PCT, however we would like to have the chance to investigate your complaint ourselves before this step is necessary.
Your feedback will help us to improve our service. There is a suggestion box in the waiting room or you may use our online suggestion box.
Violent/Abusive Patients
If a patient is violent or abusive to a GP or to a member of staff they will be removed from our patient list.
Health Advice Leaflets/Information
A general selection of leaflets and information on self help groups is available in the waiting room. Others are available from the doctor or nurse. If you cannot see what you require, please ask.
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