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Patient Survey
Patient Survey 2006/2007
Each year the practice undertakes a nationally approved survey called the General Practice Assessment Questionnaire (GPAQ). Not only does this allow monitoring of patient’s satisfaction with their care, but it also gives patients the opportunity to provide feedback. This year the questionnaires were distributed between August and October, and 75% were returned completed.
We should like to thank all the patients who took part in the survey. Each member of the practice team strives to offer a high standard of care for our patients and your responses are very helpful in our future planning.
The GPAQ assessment comprises 20 questions covering a range of patient care topics. These include access, receptionists, continuity of care, communication and overall satisfaction with the practice. Each question is given a score based upon how good or bad the patient perceives services at the practice to be. There is also the opportunity for patients to include their own comments, whether it be praise or criticism of the service they receive.
2007 Patient Survey
In our 2007 survey, of the 19 critical assessment areas;
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53% were rated very good to excellent,
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42% were rated good to very good
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5% were rated fair to good.
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None were rated poor to fair
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None were rated very poor to poor
In addition, patients were also asked to rate their overall satisfaction with the practice on a 7-point scale from 'completely dissatisfied' to 'completely satisfied'.
For this question;
The highest rated assessment area was ‘satisfaction with receptionists’ with 40%
of patients reporting an excellent level of satisfaction. The lowest rated
assessment area was ‘patient satisfaction with waiting times at practice’ where
the majority of respondents reported a waiting time of between 6 and 10 minutes and which scored a fair to good rating.
16 of the assessment areas can be compared directly against national data collected from 190,000 respondents from more than 1,000 UK general practices.
These 'benchmark' figures allow the performance of Greens Norton Medical Centre to be placed within a national context.
Two assessment areas were rated as being significantly above the national benchmark (>10%). These both related to satisfaction with phoning through to the practice. Critically, no assessment area was rated as being below the national average.
Finally, the general comments received from patients were extremely positive. A few constructive criticisms were made, primarily concerning waiting times and opening hours. Unfortunately, sometimes delays are unavoidable, but the reception staff try and keep patients informed when possible. Please click here to view this years survey results.
2006 Patient Survey
Of the 19 critical assessment areas in the 2006 questionnaire;
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47% were rated good to very good
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5% were rated fair to good.
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None were rated poor to fair
In terms of overall patient satisfaction;
Three assessment areas were significantly above the national benchmark (>10%). These related to satisfaction with phoning through to the practice and satisfaction with receptionists. The lowest rated assessment area was satisfaction with waiting times at practice. Only 6% of patients said they had to wait longer than 20 minutes after arriving at the practice. Please click here to open a copy of last years survey results.
Comparison of survey results
16 of the assessment areas in 2006 can be compared directly against data collected in the 2007 questionnaire. This allows monitoring of the progress made in patient care. Interestingly, the highest and lowest rated assessment areas were the same in both years. From a positive aspect, this shows that the best aspects of patient care have been maintained. Overall we have maintained our position above the National Benchmark.
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